Question 1

Is Lunar Jewellers an ecommerce website?

Accepted Answer

No. Lunar Jewellers is a B2B catalogue and order-request platform for jewellery businesses. We do not process direct consumer sales or payments through the website — all transactions and pricing are managed between your business and your supplier.

Question 2

Who can use the Lunar Jewellers app?

Accepted Answer

The app is built for jewellery shop owners, wholesalers, distributors, retailers and manufacturers who want a modern, digital way to showcase and order jewellery within the trade.

Question 3

Is the app available on iOS?

Accepted Answer

The Lunar Jewellers app is currently available on Android. Our iOS application is in development and coming soon — you can register your interest on the Download page.

Question 4

How do I create a business account?

Accepted Answer

Download the app, tap 'Create Business Account' and complete a short verification form with your business details. Our team typically approves new accounts within one business day.

Question 5

How does WhatsApp order integration work?

Accepted Answer

Once you shortlist products and submit an order request, you can forward a structured order summary directly to your supplier's WhatsApp Business number for faster confirmation.

Question 6

Is my business data secure?

Accepted Answer

Yes. We use Firebase Authentication and encrypted cloud storage, with role-based access for every team member. Read our Privacy Policy for full details on how your data is handled.

Question 7

Does Lunar Jewellers charge a subscription fee?

Accepted Answer

Pricing depends on your business plan and scale. Book a demo with our team and we'll walk you through the plan that fits your catalogue size and order volume.

Question 8

How do I delete my account and data?

Accepted Answer

You can request full account and data deletion at any time from within the app, or by emailing our privacy team. See our Data Deletion Policy for the complete process and timeline.

Frequently Asked Questions

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